Opportunities

Do you want to make a real difference to the lives of people struggling with the high cost of living? Or help disabled people challenge benefits decisions that threaten to leave them in poverty?

North Bristol Advice Centre (NBAC) is recruiting a Welfare Benefits Advice Caseworker to provide one-to-one advice support in communities.

This is a varied and exciting role leading our outreach work, working with partner organisations based in the heart of communities. As a Welfare Benefits Advice Caseworker, you will provide specialist welfare benefits advice, based at our office in Lockleaze and outreach locations across North Bristol and South Gloucestershire. You’ll provide one-to-one support to address a range of issues from benefit checks and supporting with claims, to casework and providing representation at appeal tribunals, helping people to maximise their income and secure their legal entitlements.

The ideal candidate would have experience of providing welfare benefits advice and the ability to carry out casework. However, we are willing to offer a trainee position to the right candidate who has transferrable skills. Ideal previous experience for a trainee candidate would include experience of supporting vulnerable people, working as a support worker, providing information and guidance or someone already volunteering in an advice setting.

North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development.

The role is full-time Monday to Friday 9am to 5pm.

Hours: 35 per week

Salary: £27,968 – £29,865 pro rata, dependant on experience (+ 4% employer contribution to contributory pension scheme – after qualifying period) £24,209 pro rata, starter salary for trainee.

Want to find out more? For an informal chat, please contact Luke Albarran 0117 951 5751 or luke@northbristoladvice.org.uk

For more information please visit: www.northbristoladvice.org.uk.

To apply

Please provide a covering letter (2 pages max) telling us, in your own words, how your skills and experience make you suitable for this role, together with your CV, to team@northbristoladvice.org.uk

Applications without a covering letter will not be considered.

Deadline for applications: Monday 28th April 2025

Interviews to be held: Thursday 1st May 2025