Welfare benefits (UC) Disagree with a decision Triage journey for Welfare Benefits "*" indicates required fields I disagree with a decisionYou Selected* Universal Credit (UC) You Selected* I disagree with a decision If you disagree with the DWP’s decision on your Universal Credit (UC) claim, you can challenge it. First you can ask for the decision to be looked at again. This is called a mandatory reconsideration. If you are unhappy with the mandatory reconsideration decision you can then appeal to a tribunal. You must request a mandatory reconsideration before you can appeal unless you have been told otherwise.I disagree with a decision (UC)* Request a mandatory reconsideration myself Appeal a decision myself I need help with a mandatory reconsideration or an appeal Restart Request a mandatory reconsideration myselfYou can ask for a mandatory reconsideration by writing a message in your online Universal Credit journal. Alternatively, you can request a mandatory reconsideration by contacting the benefits office that gave you the decision. You can contact the benefits office by phone, by letter or by filling in a form. You must apply for a mandatory reconsideration within one month from the date the original decision was sent to you. If you miss the one month deadline it’s still worth asking for a mandatory reconsideration, provided you do so within 13 months of the decision. The decision on your mandatory reconsideration will be sent to you in a letter with the words ‘Mandatory Reconsideration Notice’ at the top. More information about asking for a mandatory reconsideration Mandatory reconsideration request form Was this useful?Request a mandatory reconsideration myself (UC)* I need help from an adviser I found what I needed Appeal a Universal Credit (UC) decision myselfIf you have received a Mandatory Reconsideration Notice and are still unhappy with the DWP’s decision on your benefit claim, you can appeal. You must make your appeal within one month of the date shown on the Mandatory Reconsideration Notice. After you submit your appeal you can provide evidence to support your claim. The appeal will then be decided at a tribunal hearing. Information and guidance about how to appeal What happens at the hearing Was this useful?Appeal a decision myself (UC)* I need help from an adviser I found what I needed If you need help from an adviser please continue to our callback form, where you will be asked to provide your contact details. An adviser will then call you back at a time that is convenient to you. All information given through the following form(s) is held in accordance with our privacy policy and will not be passed to any third parties without your consent. Any deadlines?Please tell us about any deadlines so we can prioritise your request if needed. Do you have any upcoming deadlines?* Yes No What is your deadline? (optional) DD slash MM slash YYYY If you have more than one upcoming deadline then please input the nearest This field is hidden when viewing the form(CB1 )Request a callbackPlease complete the form below, and we'll call you back in 3-5 working days.Full name*Phone number*Can messages be left on this number?* Yes No Postcode*When is the best time to reach you?Select all that apply. Callbacks will be made between 10am and 4pm Monday to Thursday.Monday AM PM Tuesday AM PM Wednesday AM PM Thursday AM PM Privacy agreementConsent*All information given through this form is held in accordance with our privacy policy and will not be passed to any third parties without your consent. I agree to the privacy policy.*
