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Advice Support Volunteer: Welfare Benefits

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This role involves assisting clients with welfare benefit form applications at weekly appointments. 

Volunteers play a very big part in supporting and delivering the service we provide to our clients here at North Bristol Advice Centre. We are looking to recruit Advice Support Volunteers to assist our clients with welfare benefit form applications at weekly appointments. This is an excellent opportunity to gain first-hand experience of interviewing clients, completing legal forms and working in a busy office environment with a team of dedicated professionals. You will need to have strong interpersonal and analytical skills as well as an ability to empathize with vulnerable people.

We provide:

  • Full induction and training to enable you to carry out your role confidently
  • Ongoing support from a team member of staff
  • Opportunities to use your existing skills and develop new ones
  • The opportunity to work within a supportive team where “every volunteer counts”
  • For more information, see the attached role description and application form.

 We are particularly keen to recruit volunteers with additional languages to support clients.  

What can you gain?

  • Experience of working with clients one to one
  • Development of benefits knowledge and communication skills
  • Full induction and training

What does the role involve?

  • Assist clients to complete disability benefit forms
  • Act as an advocate for individual clients, where necessary
  • Follow up with clients to report on application outcomes
  • Keep accurate, confidential case records
  • Attend all induction training sessions and ongoing training as required
  • Attend regular supervision meetings

Time Commitment

  • One half day a week, flexible times
  • 9 month commitment

How to apply

Download a full job description and apply online below.

If you would prefer an application form by email, please contact team@northbristoladvice.org.uk

Downloadable resources

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