Sharon’s Story
Sharon lives with her husband in social housing and is unfit to work due to severe health conditions, including osteoarthritis and severe anxiety and depression. Despite receiving PIP since 2016, her benefits were reduced following a review in April 2023, leading to significant anxiety and a lengthy appeals process.
Eliana’s Story
Eliana, a single mother of three, faces many challenges. Unemployed and on benefits, she struggles with depression and anxiety. Since 2016, Eliana has dealt with financial difficulties, including debt and Council Tax arrears.
Christa’s Story
When Christa’s partner suffered a stroke, they could no longer manage financially and accrued debt of over £18,000.
Ada’s Story
Ada was recently bereaved with deteriorating health problems and struggling to make ends meet.
Katy’s Story
Katy, a carer with two disabled sons, faced an £8,600 overpayment bill caused by DWP errors.
Luis’ story
Luis, an EU national, had his Universal Credit stopped due to an incorrect decision on his immigration status leaving him and his young son struggling.
Frank’s story
When Frank reached retirement age, he was automatically moved from Universal Credit to State Retirement Pension which disrupted his other benefits and left him short of money.
