Luis, an EU national, had his Universal Credit stopped due to an incorrect decision on his immigration status leaving him and his young son struggling.
When Frank reached retirement age, he was automatically moved from Universal Credit to State Retirement Pension which disrupted his other benefits and left him short of money.
After losing her job to illness, Helena had accrued debts of nearly £12,000 and was having huge deductions taken from her Universal Credit each month.
Amit’s dream of starting a business was shattered when Covid hit. With no job and no income, he accrued large debts which he was desperate to clear.
John was struggling to make ends meet, but with a disability making it difficult to leave the house, he didn’t know how to get help.
Desperate to flee an abusive relationship, Connie came to us for help to sort out her benefits so she could afford to move out with her young child.
When Brian was diagnosed with terminal cancer he wanted to ensure all his benefits were in order and his wife would be financially secure after he’d gone.
With no digital skills or equipment, Linda felt lost when she was required to make an online application.