About us
Client Complaints Procedure
Purpose & Definition The purpose of the complaints procedure is to address, and if possible, resolve clients’ dissatisfaction with the nature of the service or their treatment while making use of the service. The definition of a “complaint” is “any expression of client dissatisfaction, however it is expressed”. General Identifying Complaints: Complaints may be identified…
Anti-slavery policy
Modern Slavery Act 2015: Voluntary Slavery and Human Trafficking Statement North Bristol Advice Centre is making a voluntary modern slavery and human trafficking statement relating to section 54 of the Modern Slavery Act 2015. We oppose slavery and human trafficking in all its forms and make this statement to set out the steps we have…
Our aim
We aim to promote social justice and combat poverty by providing free and independent advice and support.
Impact
Our advice and support can change lives and brings huge benefits to individuals, families and communities.
Partnerships
North Bristol Advice Centre has a long history of working in partnership with other organisations, agencies and community groups.