Our headline figures for 2020-21

>> 1602 people supported

>> £2,056,449 raised for clients

>> £1,724,493 debt managed for clients

>> 119 appeals supported, with 87% success rate

>> 178 people at risk of homelessness kept in housing

The people we support

Most of our clients are in financial crisis; Many have had an unexpected change of circumstance such as unemployment, long term illness, bereavement or disability which plunge them into sudden and severe financial difficulties. Others need access to justice, having been denied the benefits they’re entitled to, or need legal support to challenge decisions of the local authority, DWP and HMRC.

>> 84% of advice clients had a physical or mental health problem, a quarter higher than previous years, with 30% reporting ill mental health.

>> almost half were unfit to work.

>> 79% were living in social housing or rented accommodation.

>> one quarter were from BAME communities.

Evaluation Framework and Theory of Change

We’ve developed our evaluation framework based on our Theory of Change. We use client questionnaires at case closed to measure a range of financial and wellbeing outcomes. We call a smaller cohort 3 months later to ask about long term changes to their lives as a result of our support.

NBAC is a learning organisation. We regularly review evaluation data to ensure we are meeting our aims and to improve and develop services.

Impact Report

Each year, we gather our evaluation data and client stories together in our Impact Report. This is shared with stakeholders locally and nationally to share learning and highlight the benefits advice brings to communities.


Latest news

Exterior NBAC main office

NBAC restructures to make advice charity fit for the future

By trustees taking this action, they have created a new structure to make NBAC a strong, sustainable and resilient organisation going forward.

NBAC and Modular staff with laptop showing advice tool

Online Advice Tool launched

A new online tool designed to increase access to advice has been launched by North Bristol Advice Centre

Older people learning digital skills

Helping older people learn digital skills to reconnect with the world

Schoolchildren aren’t the only ones who need access to the internet.