Impact

Our headline figures for 2024-25

>> 2231 people supported

>> 1834 people received one-to-one advice

>> £1,900,677 raised for clients

>> £4,380,940 debt managed for clients

>> 95% success rate at appeal

>> 408 people at risk of homelessness kept in housing

The people we support

Most of our clients are in financial crisis; many have had an unexpected change of circumstance such as unemployment, long term illness, bereavement or disability which plunge them into sudden and severe financial difficulties. Others need access to justice, having been denied the benefits they’re entitled to, or need legal support to challenge decisions of the local authority, DWP and HMRC.

>> 31% of advice clients suffered from mental ill health, and almost one quarter were physically disabled.

>> almost half were unfit to work.

>> 65% were living in social housing or rented accommodation.

>> almost a quarter of our clients were from racially minoritised communities.

Evaluation Framework and Theory of Change

We’ve developed our evaluation framework based on our Theory of Change. We use client questionnaires at case closed to measure a range of financial and wellbeing outcomes. We call a smaller cohort 3 months later to ask about long term changes to their lives as a result of our support.

NBAC is a learning organisation. We regularly review evaluation data to ensure we are meeting our aims and to improve and develop services.

Impact Report

Each year, we gather our evaluation data and client stories together in our Impact Report. This is shared with stakeholders locally and nationally to share learning and highlight the benefits advice brings to communities.