Our headline figures for 2022-23

>> 2165 people supported

>> £1,740,830 raised for clients

>> £3,165,845 debt managed for clients

>> 81% success rate at appeal

>> 237 people at risk of homelessness kept in housing

The people we support

Most of our clients are in financial crisis; many have had an unexpected change of circumstance such as unemployment, long term illness, bereavement or disability which plunge them into sudden and severe financial difficulties. Others need access to justice, having been denied the benefits they’re entitled to, or need legal support to challenge decisions of the local authority, DWP and HMRC.

>> 80% of advice clients had a physical or mental health problem, with 33% reporting ill mental health.

>> almost half were unfit to work.

>> 70% were living in social housing or rented accommodation.

>> almost one quarter were from BAME communities.

Evaluation Framework and Theory of Change

We’ve developed our evaluation framework based on our Theory of Change. We use client questionnaires at case closed to measure a range of financial and wellbeing outcomes. We call a smaller cohort 3 months later to ask about long term changes to their lives as a result of our support.

NBAC is a learning organisation. We regularly review evaluation data to ensure we are meeting our aims and to improve and develop services.

Impact Report

Each year, we gather our evaluation data and client stories together in our Impact Report. This is shared with stakeholders locally and nationally to share learning and highlight the benefits advice brings to communities.


Latest news

Older woman using computer

Bristol Tea and Tech to help older people get connected

North Bristol Advice Centre (NBAC) is taking its popular digital drop-in on the road to help even more people to get connected.


DWP forced to waive £8,600 benefits clawback after legal challenge by NBAC client

The mother of two disabled sons has won an important victory at the High Court in Bristol this week which will give better protection to people wrongly overpaid benefits.

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NBAC chosen as local cause in Co-op’s Local Community Fund

The Co-op’s Local Community Fund allows Co-op members to raise money for local causes every time they shop.